Technical Support Options
Your Oncore cable, data communication and notebook computer power product sets the standard for quality and reliability. Your purchase is backed by outstanding service, support and online training.
Online Technical Support
Online technical support is available during the life of your product through Oncore’s support website and by email. The Notebook Computer Battery Guide provides you with the fundamentals of battery care and will help you maximize the runtime and life of your battery. And be sure to check out our Common Battery Issues page that provides answers to some common questions and may help assist you with a problem you’re experiencing.
Technical Support by Telephone
Installation, configuration and technical help is available during warranty period through Oncore’s technical support center.
If possible, be at your computer when calling to request support and please assist our support representative by having the following information available:
1. Oncore part number
2. Notebook computer manufacturer and exact model number (if battery product)
3. Proof of purchase information
4. Detailed description of problem
Oncore telephone support is available Monday through Friday, 8:00 A.M. to 5:00 P.M. Pacific Standard Time.
North America (Toll Free): 888.ONCORE.2
All Others: 949.777.2255